FAQ Frequently Asked Questions
****IF AT ANY TIME YOU DO NOT UNDERSTAND A POLICY, E-MAIL US AT INFO@AUPHOTO.NET PRIOR TO PLACING YOUR ORDER AND ASK US YOUR QUESTIONS.
If About You Photography sees any harassment or abuse of any animal or member of the About You Photography Staff/Family professionally or personally, the abuser and/or their family will not be photographed and any images from the past we come across will be deleted. This includes behaviors through any sort of social media or electronics means, directly or indirectly.
We can not stress enough how this is NOT a hobby. This is how our bills are paid and our professional pricing is low compared to most true professionals across the United States and Canada. This is how we keep on the road to get to the next event. It's how we maintain put equipment from lenses, camera bodies, to computers, programs, websites and more. We have asked, pleaded, requested, and given ample opportunity to everyone to get the files purchased. You can't walk into a store and walk out with merchandise without paying. It is the exact same here. We detest having to sound so harsh about this subject, but it continues to happen. Respect our hard work and respect yourself. Please. We are all better than this. And honestly, blocking us on social media does not work in hiding stolen images as those who do respect the hours we put in and the dedication we have towards providing the best we can for everyone do let us know about images they do see. So, if you have an unauthorized image or know or have seen that your child has one anywhere, please contact us immediately to get the proper authorized LEGAL product. And if you have seen one of our very obviously stolen images anywhere, notify us immediately. Unauthorized images is what makes photography prices go up. Starting May 4th, if you message us notifying us of a stolen image that we have not been notified of yet, you will receive a $5 credit towards your next file purchase once we have received payment for the reported unauthorized image. Please include a screen print of the image including the name of the individual with the image. You will be kept anonymous. Unauthorized and copied files from our website are billed as a file purchase at the cost of $35 per file (as of May 4th.) Pricing is subject to adjustment in the future.
Why do the FB images you put up have your logo on them? We add those items to each image because we have caught third party companies actually stealing our FB images and using them for advertising purposes. Although we do offer commercial use licensing, there is a proper way to do so and we have found that we have to put those items on our FB images to protect both ourselves as well as our clients.
Can you just edit my rodeo/jackpot event images so that I can see them?
Please keep in mind folks! We have already dedicated a ton of time and resources (gas, mileage, time, equipment, programs, web space, website,etc) to capturing rodeo/jackpot/etc images! We will only edit the images from those events that are actually ordered! If you are only looking for a FB image, it does cost the same as if you purchasing a physical print. There is even more work involved with just a FB image!
I just purchased a physical print through your website. Can you please email me the file to use on the internet? No. Physical prints and files are two separate products. We do put a FB version on FB for tagging purposes, however, it will have our logo and DO NOT PRINT on the image.
We want to be sure we get a special crop of a particular image What can we do to ensure this happens? Please contact us at firstname.lastname@example.org to ensure that we know and understand that you require a special cropping for whatever reason. Our system is automatically set up to crop an image specifically to enhance and compliment the subject matter according to our About You Photography policies. You may require a different cropping or might choose a particular image because of what is actually behind the subject matter in the image. Because of this, we request an e-mail prior to the ordering of an image so that we can crop it specifically for your needs!
I want to purchase the personal printing rights to an image. Can you just send me the image and I’ll pay you later? No. We can accept paypal, check, or cash prior to the image being e-mailed out to anyone.
ATTENTION SENIORS AND JUNIORS! We want a release for a picture we ordered in paper format. Can I Use One Of My Sports Images In My Year Book? You need to have first purchased the image in physical format or digital format. If you purchased it in digital then you already have it to provide to the year book. They can print it once and then destroy the copy of the file you gave them. If you have not purchased a digital file of the image, then you need to have purchased a physical copy in a 5X7 format or larger. You then need to provide About You Photography with the e-mail address of the yearbook adviser only. Files will not be e-mailed to anyone else. We will e-mail that file with a one time use authorization for the yearbook to print the image ONLY in the yearbook. At no time can the digital file be given to ANYONE including the individual in the image. If that individual wants a copy of the file, they must purchase the actual digital file. The properly sized and sharpened image along with a ONE TIME PRINTING RELEASE authorizing them to use the image ONE TIME. At no time will the file be sent to any one other than the appropriate adviser and, the image can not be used in any advertising format or be printed or used in anything other than the yearbook.
I want to be able to print my own images?
You need to purchase the personal or commercial printing rights to any files you want.
I’m not happy with my resulting images. What can we do?
Let us know! Our policy is to delete all resulting images from the session and re-shoot! We will immediately destroy the session you are not happy with and res-hoot.
What Is A File Number?
A File Number is the proper name for an individual file. These are very important when discussing images and files. We photograph several hundred thousand images a year, each with it’s own individual file number and to be able to locate and work with an image, we need the proper identification for that file. The file numbers are located under the image in any gallery when it is large and to the right side of the smaller thumb nails. The numbers above the images have no identifying correlation to the files and can not be used for any identification.
How should we send you the right file numbers?
E-mail them to us via regular e-mail. Do not use a word document or an excel document.
Why do I have to pay a retainer fee & sign a contract?
A retainer fee ensures that a client is going to show up for the time frame purposely set aside for them. We do not book any other sessions for that time frame, and if someone just decides not to show up, we lose that portion of our income. And because we are primarily a location service, we also lose our fuel to and from the session location as well. A contract states what you will get as a client, and what we require as a service provider.
Why do you charge the same to edit a 4X6 as you do for a 16X24 inch print? Because it takes the same amount of time to do the editing for a 4X6 as it does a 16X24 inch print. The same blemishes require the same time and work and programs. The color correction, etc take the same time as well. A 4X6 does not take less time. All rodeo/sports images come with appropriate cropping and signing. Removal of other competitors, backgrounds, etc is extra editing and is charged accordingly as well.
Can’t You Just Fix It In Photo Shop?
In a nutshell, no. We shoot correctly out of the camera to streamline the work time and product after the shoot. We do not change the color of shirts, slacks, or edit backgrounds. We suggest that if you wear glasses you either don’t wear them during the session or have the glass removed from the lenses for the duration of the session. If you want edits such as those, there is a $65 an hour editing fee. Every edit takes time, and we have to justify our time, just like any other business.
Can I Get The Copyright To An Image?
About You Photography can sell a personal or commercial license for an image that spells out what uses an image can be used for. However, we do NOT release copyright. Copyright for every image we have taken is retained by Michelle and About You Photography. Copyright is protected by Federal laws. Our copyright also covers image manipulation. About You Photography does not allow other individuals or photographers to manipulate our images. Personal printing rights is just that. Images can not be given to any other individual or company to change the appearance of any of our images.
I want to use an image About You Photography captured to have another photographer or myself create a collage, cards, invitations, or other personal product. Can I do this?
Yes, if you purchase the personal rights to the digital file and that photographer allows the image to be manipulated by another photographer. At no time can the other photographer change our image in any manner.
I want to purchase the raw original files. Will you sell them?
No…All raw format files are destroyed as soon as we have converted them to a jpg file.
Why do I need to inform you of the package fulfillment images within 1 month of my gallery being posted on line?
Because unfortunately, we have had people put ordering off the images they were to get in a package for a year or longer AFTER the final gallery was posted. And then, they want to place an order in the middle of our busiest times of the year. At times, individuals do not realize that we are very busy and take orders as a first come, first serve situation once we get the final order. This means, even if your session was in May, and you didn’t order until Nov or Dec, you are still in line behind everyone else that placed an order between your session and the date you finally let us know which images you want. It sounds simple and inconsequential, however, we have had individuals who just don’t understand why we can’t put their orders ahead of everyone else who has gotten their orders in a timely manner. To prevent this from happening again, we have implemented our “auto-order system”. What is that? It’s when if someone does not get us the information need to full fill the print part of any session they purchased, About You Photography will chose the images for you. This means About You Photography will choose the 8X10s, 5X7’s, 4X6’s and Wallets that come with the session your purchased if you do not choose them within 1 month of the final gallery being posted.
Can I Use One Of My Sports Images In My Year Book?
You need to have first purchased the image in physical format or digital format. If you purchased it in digital then you already have it to provide to the year book. They can print it once and then destroy the copy of the file you gave them. If you have not purchased a digital file of the image, then you need to have purchased a physical copy in a 5X7 format or larger. You then need to provide About You Photography with the e-mail address of the yearbook adviser only. Files will not be e-mailed to anyone else. We will e-mail that file with a one time use authorization for the yearbook to print the image ONLY in the yearbook. At no time can the digital file be given to ANYONE including the individual in the image. If that individual wants a copy of the file, they must purchase the actual digital file. the properly sized and sharpened image along with a ONE TIME PRINTING RELEASE authorizing them to use the image ONE TIME. At no time will the file be sent to any one other than the appropriate adviser and, the image can not be used in any advertising format.
Can I use an image for a newspaper?
If a local newspaper is doing an article on you and you wish to use one of About You Photography’s images, it is possible. You are required to purchase the image in physical format first, and provide us with the e-mail address of the newspaper and contact person. We will provide them with a digital file and a one time printing release for the image.
Can I have A FB Image?
We provide properly resized, sharpened, and logo bearing FB copies of images once a physical print has been purchased. At no time can those images be manipulated (colors changed, and other edits we did not intend them to have) or have our logo removed at any time. These images can not be used on any other website for bragging or advertising purposes, nor can they be printed in any format.
Why Do You Work On Location?
Because we believe our clients deserve the most diverse, unique images possible. We do not want everyone’s images to look like everyone else’s which is what we feel studio shots look like. If you’ve seen one, you’ve seen them all. So, if you are older than 2 or 3, it’s all about location!
Do You Travel For Clients?
Not only yes, but HELL yes! We travel all over ND, SD, MT, and have even gone to Las Vegas for a few weddings. If you look at our complete portfolio you will see an amazing number of amazing backgrounds. From a families beloved back yard, to various parks, to lakes, rodeo arenas and the wide open spaces around the country. We’re game!
I’m Opening A New Store/Restaurant and would LOVE to have some of your work on our walls with a card explaining who you and your business is and it will be advertising for you! Do you do this?
No…Once again, let us explain that we have learned the hard way! We did this for someone opening a bar/restaurant. And after SEVERAL years of getting NO referrals or even comments regarding this…AND it was a very LARGE investment on our part…it was time for those fully mounted, and framed art prints to come back to us. And, after many attempts both via e-mail, fb, and voice mail, we still have not received any response! Keep in mind that this was literally well over a $2000 investment with the agreement that the images were to come back to us when we needed them back. If you are wanting our artwork to grace the walls of your establishment we can do a bulk order of unframed artworks for you at a certain price. The minimum order for this type of situation is for 10 separate pieces.
What Do You Expect Of Your Clients?
We expect them to be prepared. Have your hair, makeup, clothing, beard, nose hair, and whatever else trimmed, brushed, sprayed, and sparkling and ready to go. We do not “smooth out” wrinkled clothes. We do not give you a new hair do. We expect you to bring your A-Game. We bring ours. You get out of your pictures what you are willing to put into to them. If you choose to be crabby or sad during your images, that is what is going to be shown. We can not photo shop health, happiness, and ease. We can capture the true mood you bring with you. And, there are no refunds or re-shoots if you look crabby, unhappy, or unhealthy during your session. We still were there, and actually have to work harder to try to get you to come around to our way of thinking to get great images. If you come to your session/wedding day determined to let loose and have a great time, it will show in your images. About You Photography clients enjoy their photography experience with us. It’s not just about the final images, but also about the time spent laughing and having a great time. The jokes, the spontaneous ideas and inspirations that take hold during the day. We make some amazing suggestions that we suddenly visualize as we go along…as you can see in all of our galleries. Be open to having fun and some amazing ideas. PARTICIPATE! It takes seconds to capture the most wonderful image in the world. Get involved in your images!
Can I Upgrade My Package?
You can always upgrade, but once a contract is signed, it can not be reduced. And a contract has to be signed in order to hold a day. If one is not signed and retainer received, we will leave that date available to others who may inquire for it.
Is Your Pricing Negotiable?
No. Our pricing structure is set as it needs to be to keep us in business. That means paying the bills, replacing and upgrading equipment as it becomes outdated…and broken. If we can not justify our investment in equipment, time and talent, we will not have a business. And compared to the rest of the US…as relating to real PROFESSIONAL photographers…not amateurs thinking that photography is a fast way to make a buck…our pricing structure for packages, products, and reprints is on the low side.
I lost the files I purchased. Can you just reload them and give them to me again?
We can put images up to be downloaded for 1 month. After that, we must remove them to make room for more images for other clients. It is up to the client who purchased those files to maintain those images. If we need to reload for the client, there is a $25 re-listing fee for those same images to be reloaded as we have to assign staff to go through the many many images we have, properly prepare them, upload them, etc.
Will You Show Me How To Work My Camera?
No. It’s NOT because I’m a snob, it’s because every little camera is different from my cameras that I have used for years and years and know like the back of my hand. I pick up someone else’s little point and shoot and feel like I’m trying to read Japanese! LOL
Can I Get My Products Now And Pay Later?
No. Unfortunately, we have learned the hard way, that we can not order or release any prints, albums, gallery wraps, floats, files, etc without payment in full at the time of ordering. For example…we…on good faith to someone we personally knew and believed would full fill payment, ordered and delivered approximately $1600 worth of products and goods. We were never paid. Bills were returned to us. And, when we attempted to collect this debt, we were threatened and the individual even tried physical intimidation. Because of that hideous experience from one dishonest individual, we do not extend credit to anyone.
Why Do You Watermark Your Sports Images?
We have found over $6000 of stolen images in one year. All illegally taken through various means from our website. Face it, $6000 in one year is a huge theft for any individual or business to suffer. This is not a hobby for us. It is how we pay our bills. So, we do apologize if you do not like our watermark, however, if someone is going to steal our images, those images are going to let other people know how they were acquired. It only takes a few bad apples to ruin it for everyone. So, if you do see our images out there on the internet floating around, take a close look at them and see if they are legal or not. Any image of ours that is out there legally will have our signature, or our logo on it such as the images featured on this page. If they have a watermark, then they are illegally being used. If they do not have our logo on them, they have been illegally scanned and we would appreciate an e-mail letting us know so we can address the issue.
I’m ordering a download/flash drive. Can I get all of the images from the event on it?
No you can not. Once again, we have learned the hard way. If your are ordering a flash drive or download from us, you must be the subject or primary focus in the image. In the past, when first starting this process for our sports clients, we encountered individuals who would order everything, and then give the files to others. This includes Grand Entries. The only exception to this rule would be award group shots. This effectively causes About You Photography to loose the ability to stay in business, cover costs, and keep traveling to these events.
Why Do You Limit The Number Of Outfits A Senior Can Change Into?
Because we have literally had seniors show up with 20 different outfits. Seriously. And, since we usually are shooting more than one session a day, we can not cancel someone else’s appointment because one senior could not make up their mind about what they wanted to wear and decided to have images in each.
Why Can’t I See My Images The Same Day Or The Day After My Session?
Because it takes time to do image work flow. We only show finished portraits at their best. Why Isn’t Every Image Taken In Our Gallery? Because we only keep the best of the best. If an image does not meet our high standards for one reason or another, it is automatically deleted.
Can We Include Our Horses/Dogs/Other Pets In Our Portraits?
Absolutely. In fact, we encourage it! But the client needs to be 100% in control of the animal at all times.
Can’t You Just Throw In The Digital File?
No, we can not.Those files provide us the ability to create physical prints and specialty products. That is part of our income. If we just give the files away, we will be out of business in a hurry. Additional Digital Files For Any Packages Already Including Digital Files Are Available For $35 Each. Any One Wish To Purchase A Digital File For A Package That Does Not Already Include Digital Files Will Be $65 Each For A Direct Download.
Do You Use Wal-Mart?
NO. Our clients are paying for a professional service and deserve professional products. Any place that offers a quick one hour service is quantity based and not quality based. We use professional labs that frequently clean and calibrate their equipment as well as have highly trained production specialists that ensure the quality of the end product. One hour labs just don’t meet our high standards.
Do You Give Discounts On Weddings & Other Sessions During Holidays?
In A Nutshell, no. The same amount of work, effort, and time goes into sessions during the holiday season as any other time of the year. And, it actually takes us away from our families during the holidays as well.